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Contact Us

We’re here to help with any queries you may have. However, to save you time we have detailed below some of the most common queries we receive and a quick resolution.

Why hasn’t my card arrived yet?

Please remember that First Class items are not a guaranteed next day delivery. Whilst we expect 93% of our cards to arrive the next working day, it may take up to 3 working days to arrive.

Please make sure you have allowed 3 days before contacting us.

Once your cards have been despatched, we are unable to control the delivery process, however we will do whatever we can to rectify any problems. If your card(s) have still not arrived after the delivery times stated please contact us using the information below.

If you selected a Guaranteed Next Day Option, enter your order number below to track your order.

Please enter a order number.

I’ve forgotten my Password

Go to the Log In page and at the bottom of the page it will show ‘Forgotten password?’. Please click here and then enter your email address and select 'Retrieve Password' to receive a password reset via email. Please allow a few minutes for this email to arrive and you can log into your account.

I need to cancel or change my order

Please note that if your order has already been processed and sent to our printing department we may not be able to change or cancel your order.

I emailed you but nobody’s replied

We’re sorry that you haven’t received a reply yet, we know it’s frustrating.

Have you checked your email junk folder? Sometimes emails from us are automatically filed in your junk folder (depending upon the email provider you use, this folder may be called ‘spam’) so it’s worth checking there.

We do try to reply to emails within 24 hrs and we’re sorry if it has been longer.

If you have other queries or questions, we are happy to help.

Call us on
0333 600 5100

Our Customer Service team are available from:

9am – 8pm Monday to Friday (except Bank Holidays)

10am – 4pm Saturday & Sunday

Why not try LIVE CHAT available Monday to Friday between 9am and 5pm – you can ask our Chat advisors any questions or queries and they will be happy to help you to make your purchase.

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