Funky Pigeon regrets to inform customers that it has been
subject to a cyber security incident. We have taken our
systems offline as a precaution, and we are currently unable
to fulfil orders while we work to restore our services. We are
also writing to all customers over the last 12 months to
inform them of these issues.
As soon as we discovered the incident last Thursday, we
launched a forensic investigation led by external experts to
understand the incident and whether there has been any impact
on customer data. No customer payment data, such as bank
account or credit card details, has been placed at risk -all
of this data is processed securely via accredited
third-parties and is securely encrypted. We also do not
believe any customer account passwords have been placed at
risk.
We are currently investigating the extent to which any
personal data, specifically names, addresses, e-mail
addresses, telephone numbers and personalised card and gift
designs has been accessed.
We take the security of customer data extremely seriously and
we have temporarily suspended any new orders via the website.
We have also informed the relevant regulators and law
enforcement authorities, and we will continue to review and
update our protocols based on what we learn from this
incident.
We would like to sincerely apologise to our customers for any
concern or disruption this may cause, and reassure them that
our teams are working around the clock to investigate and
resolve this incident. As our investigation progresses, we
will provide further updates to customers and other affected
parties as necessary.